Saber Cases

All cases are shipped either UPS or USPS with adequate insurance to cover breakage. We have an excellent rate of success in shipping hundreds of cases and to date only a few pieces of broken glass have been claimed. We do know breakage will occur, so we will make the process of getting a new product to you as easy as possible. Please keep any broken parts until we have said you can throw them away or that you need to mail them back to us or to the carrier.

We guarantee your engravings to be 100% accurate.  Should there be any mistakes, you have two weeks to bring this to our attention.  You must return the plate with the mistake (a regular envelope with no padding is OK as these will not be reused) and we will send you a replacement plate. Use caution removing the metal plate from the wooden plinth as the double-sided tape we use is very strong.  We suggest you use a flat table knife to wedge between the metal and the wood. We accept no liability if you are injured during this process. If you are unwilling to remove the metal from the wood, then you can alternately unscrew the wooden plinth from behind (a much simpler process) and send the entire assembly to us. We will remove the metal, make a replacement part, and reattach the metal plate to the wood.

If you ordered a Deluxe Laser Engraved Plate, you will have no other option but to unscrew the wooden plinth from the back (one Phillips screw) and return this to us. This is critical as we need to make sure the pre-drilled pilot hole in your replacement plinth matches the original so that it will go on exactly where the original plinth was.

We offer a 30 day money back guarantee which covers the cost of the saber case only and shipping back to us in the original container.  The metal engravings cannot be returned for credit.  This guarantee assumes you package the product properly and return it to us in the same condition you received it in.  We will not credit cases that have been damaged due to your negligence.  Please call us before returning a product so we can either fix the problem that is making you return it or we can instruct you on how to package it for return.

All of our saber cases carry a Limited Lifetime guarantee which includes problems associated with workmanship only. We will replace or fix your case free of charge, with the exception of shipping charges.   You will be required to ship the case back to us at your expense. We will ship the case back to you at our expense only if there is a legitimate issue with workmanship. We will not replace cases that have been damaged due to improper packing or damage caused by shipping your saber case with the saber in it.  We will also not replace cases that have gone through the normal aging that happens to fabric and/or wood.  The determination to repair or replace your case will be made by R & R after we receive the case and can determine which will be the best option.

Letter Openers

All letter openers are shipped USPS with adequate insurance to cover damage or breakage. Should breakage occur, we will make the process of getting a new product to you as easy as possible.  Please keep any broken parts until we have said you can throw them away or that you need to mail them back to us or to the carrier.

We do not warranty this product as we do not manufacture it. Should you experience problems that seem to be manufacture related, please contact the manufacturer directly via the WKC Solingen website.

If WKC is not willing to work with you (provide us with the documentation of your claim), please call our customer service and we will attempt to be an intermediary on your behalf.  This will be a courtesy and only when our time permits, so be patient.

Ornaments

All ornaments are shipped USPS with adequate insurance to cover damage or breakage. We have an excellent rate of success in shipping many ornaments and to date have no claimed damage.  Should breakage occur, we will make the process of getting a new product to you as easy as possible.  Please keep any broken parts until we have said you can throw them away or that you need to mail them back to us or to the carrier.

We do not warranty these ornaments after you receive your product in good condition.